Privacy Policy
Privacy Policy
This Privacy Policy describes how Underform (the “Site”, “we”, “us” or “our”) collects, uses and discloses your Personal Information when you visit the Site or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual, including the information listed below, as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device Information
Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, which pages, websites or products you view, search terms and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage in order to optimise our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information, email address and phone number. Payment information is processed securely by our payment providers. Underform does not store full credit card numbers.
Purpose of collection: to provide products or services to you, fulfil your order, process your payment information, arrange shipping, provide order confirmations, communicate with you, screen orders for potential risk or fraud and provide you with information or advertising relating to our products or services in line with your preferences.
Source of collection: collected from you when you place an order on our Site.
Disclosure for a business purpose: shared with our processor Shopify and, where necessary, with payment providers, shipping partners and other service providers involved in fulfilling your order.
Customer Support Information
Examples of Personal Information collected: name, email address, order number, shipping details and any other information you choose to provide when contacting us.
Purpose of collection: to provide customer support, answer your questions, help with returns, resolve delivery issues and improve our service.
Source of collection: collected from you when you contact us by email or through any contact form on our Site.
Disclosure for a business purpose: shared only with service providers where necessary to help us respond to your request or resolve your issue.
Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us at: